Play Haus Designs – Our Frequently Asked Questions
When will I receive my product?
Please see our Delivery & Returns Policy as different brands may vary with delivery times.
Where is the trampoline measured from?
Measured from the one side of the frame to another. The bounce mat size is dependant on the size of the frame and length of springs. On all our trampolines, if you take off 2ft in any given direction this will give you the approx bounce area.
Can the net’s position on a Telstar Trampoline be changed?
Unfortunately, the net is in a fixed position as shown on the display images.
Can the zip on a Telstar Trampoline change position?
All nets are manufactured for the zip to be in the position shown on images of the product. Unfortunately, this cannot be changed.
What could be a possible cause of stains or discolouration on the padding?
UV radiation environmental factors: The protective edges have been developed to resist UV radiation from the sun, but over the years UV radiation will contribute to discolouration of the protective edge. In comparison: when you apply suncream you can lie in the sun for longer without getting sunburnt, but after a while you will still burn, even after using suncream.