FAQs

WE ARE HERE TO CLEAR THE DOUBTS

When will I receive my items?

All items are built by us in our shop!  Depending on the season order can take up to 14 business days to ship out.  We build and then kid test everything before it arrives at your home.

Can your team come install or setup kits and accessories?

Absolutely!  Depending on your location, one of your fabulous installers can come to your home and in record time, set everything up for an additional fee.  Email us at [email protected] discuss!

How do my items arrive?

For large items such as kits, we ship via trucking freight and items arrive via curbside delivery.  Parents, you’ll need to help carry everything inside!

How do I install these accessories?

We strongly advise you to consult with a professional based on what surface items are being installed on.  Sheet rock, cement or ceiling materials are all different depending on the home.

Do you offer giftcards?

We do!  Playhaus Designs make an excellent gift.  Giftcards can be purchased by emailing [email protected]

Can I choose custom colors?

On most items….Absolutely YES!  Since we make all items in our shop, we can customize most items with your child’s favorite colors for a small additional customization fee.  Just write us a note when you check out!

I want a kit – can I tweak something or add even more accessories?

Yes, purchase the base kit online and please write us a note when you checkout.  We will call you to figure out the rest!

Your inspiration page is giving me inspiration!

We totally get it and love to work on custom designs and full room takeovers.  Please send us an email at [email protected] to get started on a free design consultation.  We are ready to build that custom tree house, spaceship and more!

I just received my items and need some help…

No problem!  Send us an email at [email protected] with your order number and someone from our team will get back to you ASAP!

made in usa Women Owned Business Minority Business Enterprise